Support Accounts

This article summarizes what you need to know about account access for support from Tech Soft 3D.

1. Requesting a New Account

If you are new to Tech Soft 3D Support or need to request a new account for a colleague,
please submit a new “Ask a question” (aka Info Request) issue in any product portal. Alternatively, you can reach out by email according to Developer Support Policy | 1.1 Methods of ContactPreview.
Please provide the user’s full name and email address. After we add this contact information to our CRM system, new users can complete the process of setting up their accounts.

2. https://developer.techsoft3d.com/

You will need an account to log into the Developer Zone for product downloads, community forum, documentation and licensing. The sign-on credentials for this are shared across several websites with the exception of the Support Portal. Please follow the instructions to gain https://techsoft3d.atlassian.net/l/cp/f4h5WC9k.

If you forget your password or wish to change it,

• https://manage.techsoft3d.com/password/forgot?product=devzone

• Change Password

3. Support Portal

The Tech Soft 3D Support Portal is based on Jira Service Management. You will need an account to log and interact with issues. If you haven’t logged in to our Support Portal before, please refer to Support Accounts | 1. Requesting a New AccountPreview above.

If you have requested a new account, you will receive an invitation to complete your account activation when we add your contact information to our CRM system.

Changing your password or email address for this account is handled through your Jira profile. If you have trouble, we can send you a password change prompt message but we can’t reset your password.

4. Changing, Deleting an Existing Account

For various changes like a different email address or when a colleague has left your organization, follow the instructions below. Tech Soft 3D does not manage all of these changes.

General Contact

First, please reach out and let us know about any changes to your preferred email address (or if a colleague has left your organization). We will update our CRM system to ensure it’s up to date and you don’t miss any notifications from us.

This update to our CRM facilitates the changes below to maintain your association with your organization in these systems.

Developer Zone

To change (i.e. the email address associated with your account), please register your new address/account for https://techsoft3d.atlassian.net/l/cp/f4h5WC9k.

If you wish to disable the account for a colleague (who left your organization or no longer works with our products), you must have access to their email and reset their password https://manage.techsoft3d.com/password/forgot?product=devzone.

Support Portal

The procedure for the Support Portal depends on whether you have a Managed or Unmanaged Atlassian account. We can’t make these changes independently. You must follow the steps described by Atlassian;

https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

As this documentation describes, going to https://id.atlassian.com/manage-profile/email indicates if you have a Managed account by showing

For an unmanaged account, the documentation above includes steps for a user to change their email address.

For a managed account, the Jira admins at the user’s organization will have to help change the email address.