Error: No status file

Owned by Former user (Deleted)
Last updated: Apr 22, 2020
1 min read

A “no status file” error in the Web Viewer when trying to load a model indicates an issue with your stream cache directory. It’s usually one of the following:

  • The root file in your stream cache is corrupt/damaged/not there

  • The stream cache directory is not accessible from your viewing instances

  • The stream cache directory does not exist

  • The stream cache directory was not specific correctly in your settings file