In mid September 2020, Tech Soft 3D introduced a new support portal. The legacy support portal remains for reference only. All of your issues from the legacy portal have been migrated to the new portal.
This article summarizes what you need to know about account access for support from Tech Soft 3D.
...
If you are new to Tech Soft 3D Support or need to request a new account for a colleague,
you can contact us by email or please submit a new (info. request) issue in any product portal. Alternatively, you can reach out by email according to https://techsoft3d.
We’ll need atlassian.net/wiki/spaces/SPD/pages/2367979552/Developer+Support+Policy#1.1-Methods-of-Contact.
Please provide the user’s full name and email address. After we add this contact information to our CRM system, new users can complete the process of setting up their accounts.
| Info |
|---|
Two separate sign-on credentials are currently used as described below. Both use the same email address as the user name. You can set your own passwords for each but they are separate accounts at this time. |
2
...
. https://developer.techsoft3d.com/
You will need an account to log into the Developer Zone for product downloads, community forum, documentation and licensing. The sign-on credentials for this are shared with the legacy support portal which remains available for reference only. All your issues should exist in the new portalacross several websites with the exception of the Support Portal. Please follow the instructions to gain https://techsoft3d.atlassian.net/l/cp/f4h5WC9k.
If you forget your password or a new account has been created for you, use the request initial or reset password mechanism on the Dev. Zone. You'll receive a confirmation email. Follow the instructions to complete the process and receive a generated password. Once you log in, you can use this preferences page to choose your own password.
3. New Support Portal
The new portal wish to change it,
3. Support Portal
The Tech Soft 3D Support Portal is based on Jira Service Management. You will need an account to log and interact with issues. Users of the legacy portal should have accounts and were sent invitations to complete the new account activation. If you haven’t logged in before, contact us by email and we can resend this invitationto our Support Portal before, please refer to https://techsoft3d.atlassian.net/wiki/spaces/SPD/pages/1144030028/Support+Accounts#1.-Requesting-a-New-Account above.
If you have requested a new account, you will receive an invitation to complete your account activation within a day from the time when we add your contact information to our CRM system.
Changing your password or email address for this account is handled through your Jira profile. If you have trouble, we can send you a password change prompt message but we can’t reset your password.
4. Changing, Deleting an Existing Account
For various changes, follow the instructions below. Tech Soft 3D does not manage these changes.
Developer Zone
To change (i.e. the email address associated with your account) or delete an existing account please contact us by email or submit a new (info. request) issue. We will make the necessary changes for your access to our Developer Zone.Additionally, the , please register your new address/account for https://techsoft3d.atlassian.net/l/cp/f4h5WC9k.
If you wish to disable the account for a colleague (who left your company or no longer works with our products), you must have access to their email and reset their password https://manage.techsoft3d.com/password/forgot?product=devzone.
Support Portal
The procedure for the Support Portal depends on whether you have a Managed or Unmanaged Atlassian account. We can’t make these changes independently. You must follow the steps described by Atlassian;
...