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Self Evaluator | Guided Evaluator | Existing Partner | |
|---|---|---|---|
Setup My Account | |||
Forum | |||
Documentation | |||
Phone | |||
Sales Rep | |||
Consulting Team | X | ||
Support Portal | X | ||
Support Team | X | ||
Support Policy | X | ||
Finance and Legal | X | X | |
Product Download & Licensing manage | Developer Zone developer.techsoft3d.com | developer||
1 Accounts set up via manage.techsoft3d.com
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1 give access to the forum, docs and developer
2 Contact your Dedicated Partner Development Manager
2 3 Contact your Dedicated Partner Consulting Engineer
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When you require technical assistance, we encourage you to submit the information via our Support Portal.
If you are accessing have not accessed the site for the first time click on the link, Forgot Password, and you will be sent your initial password. before, please see Support Accounts to request access.
After logging in, select the appropriate submission form to "Report a bug", "Ask a question" or "Suggest a new feature".
An ID will be associated to your request and included in the subject line of related emails, and be displayed in the following format: SDHE-xxxxx Issue Summary.
SD for Service Desk, HE for HOOPS Exchange (SDHV for HOOPS Visualize, etc.) xxxxx for the issue number.
Please include the issue ID (and maintain its original formatting) in the subject of any further correspondence on the matter. You can also use the support portal to track the status of your issues, submit test files, etc.
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