Understanding our partner’s priorities is vital to our efforts to provide the most value possible with our finite development resources. If we ask for a list of your open issues sorted by priority, you can follow this procedure to accomplish this task.
Issue Severity
You have the capability to specify the Issue Severity for a bug at any time. Look up the issue in the Support Portal. On the right side under the current status you’ll see the options to “Change Severity”
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When thinking about sorting your issues, it’s more important to make sure the issues are properly sorted at the top of the list. There’s much less value in sorting the lower priority issues.
Severity 0 - Highest Priority / Blocking Failure
Please be judicious when using this Severity level. It should be reserved for your absolute highest priority issues. This severity level should be limited to 0-2 issues (3 at the most). Again, the goal is sorting.
Sorting Open Issues
Using the “Advanced Requests Report”
To review a prioritized list of your open issues, log into the Support Portal. In the top, right you’ll find a button labelled “Requests”. Click on it (1️⃣) and choose the option for your Organization (2️⃣).
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Once you’re happy with the list, you may wish to save the view to quickly return to it. The “Saved views” menu on the top, left allows you to save new views or choose from your saved views.
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Adjusting Severity
Review the list sorted by Severity. If this list represents your open issues sorted by priority, you’re done.
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