In mid September 2020, Tech Soft 3D introduced a new support portal. The legacy support portal remains for reference only. All of your issues from the legacy portal have been migrated to the new portal.
This article summarizes what you need to know about account access for support from Tech Soft 3D.
1. Requesting a New Account
If you are new to Tech Soft 3D Support or need to request a new account for a colleague,
you can contact us by email or submit a new (info. request) issue.
We’ll need the user’s full name and email address. After we add this contact information to our CRM system, new users can complete the process of setting up their accounts.
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Two separate sign-on credentials are currently used as described below. Both use the same email address as the user name. You can set your own passwords for each but they are separate accounts at this time. |
2. Developer Zone and Legacy Support Portal
You will need an account to log into the Developer Zone for product downloads, documentation and licensing. The sign-on credentials for this are shared with the legacy support portal which remains available for reference only. All your issues should exist in the new portal.
If you forget your password or a new account has been created for you, use the request initial or reset password mechanism on the Dev. Zone. You'll receive a confirmation email. Follow the instructions to complete the process and receive a generated password. Once you log in, you can use this preferences page to choose your own password.
3. New Support Portal
The new portal is based on Jira Service Management. You will need an account to log and interact with issues. Users of the legacy portal should have accounts and were sent invitations to complete the new account activation. If you haven’t logged in before, contact us by email and we can resend this invitation.
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Changing your password for this account is handled through your Jira profile. If you have trouble, we can send you a password change prompt message but we can’t reset your password.
4. Changing, Deleting an Existing Account
To change (i.e. the email address associated with your account) or delete an existing account please contact us by email or submit a new (info. request) issue. We will make the necessary changes for your access to our Developer Zone.
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