10/05/2023 Page Created
If your SpinFire crashes when trying to launch the application, go through the list below to eliminate what may be the root cause of your issue.
Checklist:
Install/Repair Latest .NET version
Install C++ Redistributable x32/x64
Delete corrupted SpinFire Configuration Files
.NET on rare occassions can be corrupted, installing the latest version or running .NET installerin a repair mode can address this issue. A reboot is recommended after the install/update or repair.
Install or Repair the latest .NET installed on your machine
First try to install the latest .NET Microsoft .NET Framework 4.8 offline installer for Windows - Microsoft Support. If already installed with the latest, proceed to point b.
Run .NET in repair mode by running the .NET installer through Window’s Command Prompt as an Administrator , adding at the end of the line /repair to force it to run in repair mode.
To check the version of .NET currently installed, run this command in Command Prompt while as Administrator :
reg query "HKLM\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4" /s
The last lines which have “Version REG_SZ” will show what version of .NET is currently installed on the machine.
Install both C++ Redistrutables x63 and x32
3. Delete the SpinFire configuration files, these are stored in your Window’s Userprofile. Then reopen SpinFire which will regenerate fresh copies of all these files. C:\Users\YOUR_USERNAME_GOES_HERE\AppData\Local\Actify\SpinFire11
After going through all the above points does not resolve your issue, please reach out to Actify’s Support Team at our Helpdesk or SpinFireSupport@actify.com.