SpinFire’s log
The SpinFire log file can be found C:\ProgramData\Actify\SpinFire11\Logs
Windows Event Viewer Logs
Open Event Viewer by typing in Event Viewer in your Windows Search Bar, Expand the Windows Log folder to reveal the Application and System Logs, right click each of these and click “Save All Event As” , then save both these files to your desktop and attach to your Support ticket, due to the size being quite large in most cases you will need to upload the files on our Uploader - Actify
To review each Log for any application or system errors, it is nessasary to filter (Using “Filter Current Log” on the right hand side of the Event Viewer program) to Critical, Warning and Error depending on the volume of what is being reported on.
