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Issue Status | Description |
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Open | A new, unassigned issue. |
Assigned | A Support Engineer is actively working on the issue. |
Needs Partner Review | The issue requires customer feedback or activity. Your response returns the status to Assigned. |
Triage | The confirmed bug will be reviewed by our engineering https://techsoft3d.atlassian.net/wiki/spaces/SPD/pages/2367979552/Developer+Support+Policy#2.3-Triage-Process. After triage the issue may be moved to Archived, Declined, Backlog or Assigned. |
Backlog | The confirmed bug/feature has been added to our product backlog. No specific timeline has been determined. The maximum (worst case scenario) time frame for action is a maximum of 24 months. See https://techsoft3d.atlassian.net/wiki/spaces/SPD/pages/2367979552/Developer+Support+Policy#2.4-Backlog-and-Engineering-Process for details. |
Planned | The confirmed bug/feature has been reviewed by our engineering team and a release target identified resulting in a "Fix version" notification. The time frame to resolves a bug in an official release is generally 3 months. The time-frame for new feature delivery in an official release is ~6 months. |
Scheduled | The confirmed bug/feature has been assigned to an upcoming sprint. Development will generally begin within two to four weeks. |
In Development | The engineering team is actively working on the fix/implementation including development, review and testing. |
Pending Review | The Feature Request has been forwarded to Product Management. There is no timeframe for reviewing requests in this quasi-archived state. |
PO/PM Review | Product Management is actively reviewing & considering the Feature Request. |
Needs Input | Product Management requires feedback or additional information related to a Feature Request. Your response returns the status to PO/PM Review. |
Archived | The Bug has been confirmed and reviewed in our engineering https://techsoft3d.atlassian.net/wiki/spaces/SPD/pages/2367979552/Developer+Support+Policy#2.3-Triage-Process. It is currently considered a lower priority relative to other bugs and development efforts. In this state, it will not be scheduled for resolution unless it is strategically grouped with other development work. Please let us know, if your business needs change and we will reevaluate this status. A Feature Request may be archived when the Product Management team chooses not to decline the request but has no current plans to address it. |
Declined | The bug/feature has been confirmed but will not be fixed/implemented. It is possible that issues with the Backlog, Planned, Scheduled and even In Development status may be Declined. See https://techsoft3d.atlassian.net/wiki/spaces/SPD/pages/2367979552/Developer+Support+Policy#2.2.3-Declined-Status for more information about this status and process. |
Closed | The issue has been handled (answered, fixed, implemented). This is the terminal status for all issues. |
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Occasionally (upon request), we make nightly builds available to a partner specifically for testing a single issue. This comes with the caveat that a nightly build has not been fully qualified and validated by our release testing process.
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