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If you are on a self-guided evaluation of a Tech Soft 3D product, please submit your support questions via the Tech Soft 3D Community Forum for help. You should receive a response to your question within 3 business days. We welcome feedback in the forum from both evaluators and partners. However, the ability to request bug fixes and submit official feature requests is reserved for our commercial partners
1.1 Methods of Contact
Depending on where you are located in your customer journey you might need to contact different persons at Tech Soft 3D.
Here is a quick recap and some useful links:
Self Evaluator | Guided Evaluator | Existing Partner | |
|---|---|---|---|
Setup My Account | |||
Forum | |||
Documentation | |||
Phone | |||
Sales Rep | Dedicated PDM 1 | ||
Consulting Team | X | Dedicated CE 2 | |
Support Portal | X | ||
Support Team | X | ||
Support Policy | X | ||
Finance and Legal | X | X | |
Product Licensing | |||
1 Contact your Dedicated Partner Development Manager
2 Contact your Dedicated Partner Consulting Engineer
If you don’t know your PDM or CE, simply use our sales contact form instead.
If you have any doubt please contact support@techsoft3d.com.
Support Website
When you require technical assistance, we encourage you to submit the information via our Support Portal.
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For support with the AutoCAD OEM or Inventor OEM development platforms please send an email to:
Paavo Rantanen: paavo@techsoft3dSupport OEM: support.oem@techsoft3d.com
If your support inquiry pertains to RealDWG, the AutoCAD API (ObjectARX) or the Inventor API then please login to your Autodesk Developer Network (ADN) account and log a support case there.
Alternatively you can log into the partner centre and create a case there.
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