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SpinFire’s log
The SpinFire log file can be found C:\ProgramData\Actify\SpinFire11\Logs
Windows Event Viewer Logs
Open Event Viewer by typing in Event Viewer in your Windows Search Bar, Expand the Windows Log folder to reveal the Application and System Logs, right click each of these and click “Save “Save All Event As” As” , then and save both of these files to your desktop and attach to your Support ticket, due to the size being quite large in most cases you will need to upload the files on our Uploader - Actifythen upload to our Actify Uploader.
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To review each Log for any application or system errors yourself, it is nessasary to filter (Using “Filter “Filter Current Log” Log” on the right hand side of the Event Viewer program) to Critical, Warning and Error depending on the volume of what is being reported on your machine. It may reveal issues for example with your graphics card, .NET software or it is only reporting SpinFire.exe is crashing.
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