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B. If you are "Reporting a bug"; you should first download please confirm the issue exists with the latest release from the https://developer.techsoft3d.com/ to confirm it's still an issue. If it is then some items to consider which helps . Follow the guidelines below to help ensure quick resolution of the issue include:
Any data shared with us (files, code, etc.) is considered confidential and will only be used to reproduce the issue and prevent regressions.
Do any of the available samples or demonstration programs experience the same results? If yes, which program and how is it used to demonstrate the issue?
Are special compiler/linker options used?
Does the same result occur on multiple platforms?
For conversion issues, you may need to submit the original CAD file or assembly. We will test these files with reference applications to ensure validity. Please avoid sharing files created using educational licensing. Generally, such data is not readable by software with a professional license. We can’t support this type of data.
If you cannot reproduce the problem in the sample programs or demos, it would be very helpful if you could provide the following information:
HOOPS Communicator:
For viewer-side issues please submit an HTML and JS file(s) that reproduces the problem.
For conversion issues, please submit any sample files along with specific converter.exe settings and log files which enable us to reproduce the problem.
HOOPS Exchange:
a standalone test case.
a sample file which demonstrates the problem when loaded into the HOOPS Demo Viewer or the HOOPS Exchange Demo.
HOOPS Publish:
a standalone test case.
a sample file which demonstrates the problem when loaded into the HOOPS Demo Viewer or the HOOPS Exchange Demo.
HOOPS Visualize: there are a couple of options here:
a standalone test case.
a piece of code which can be added to the simple apps on HOOPS Visualize 3DF or the sandbox apps on HOOPS Visualize HPS.
a code snippet generated from the code-generation capabilities of HOOPS Visualize.
HOOPS Luminate:
a .red file which reproduces the scene in question
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