If you are experiencing problems with SpinFire Ultimate then it may be necessary to uninstall and re-install it. You will need Administrator rights to do this.
Start Menu > Control Panel > Programs > Programs and Features
Highlight "Actify SpinFire Ultimate" and then click "Uninstall" at the top, then proceed to uninstall the application.
After uninstalling SpinFire Ultimate, you will need to manully delete the following folders/files if they exist:
- C:\ProgramData\Actify\SpinFire11
- C:\Users\user_name_here\AppData\Local\Actify\SpinFire11 - (Please Note that your user specified settings and customised Materials list are saved here)
- C:\Users\user_name_here\AppData\Roaming\Actify\SpinFire11
- C:\Users\user_name_here\AppData\Local\Temp - Empty this folder if you're experiencing installation problems.
- C:\Users\user_name_here\AppData\Local\VirtualStore\ProgramData\Actify
With SpinFire now uninstalled and its folders deleted manually, you may now follow the instructions the this page to install SpinFire again. Right click the executable and use "Run as administrator" to ensure the installation is done correctly.
Further Diagnostics that can be done..
Microsoft .NET Error Checker
You can also use this Microsoft .NET Tool to see if your .NET 4.0 (Client), .NET 4.5 or later versions have any corruption issues, this will indicate to the user that they should reinstall that version of .NET.
https://blogs.msdn.microsoft.com/astebner/2008/10/13/net-framework-setup-verification-tool-users-guide/ – Information
https://msdnshared.blob.core.windows.net/media/2016/10/netfx_setupverifier_new.zip – Download link
The tool can generate a log after the .NETs have been "verified"
3rd Party free .NET Checker Tool
http://www.asoft.be/prod_netver.html
Using this tool, you can check the latest .NET that your machine is using. If you have a version prior to 4.6.2 installed we would recommend trying to install the latest 4.7.1 if your SpinFire is suffering issues as this has been known to resolve amy siddem corruptions of the .NET's currently installed.