1. How to Uninstall and Reinstall SpinFire

If you are experiencing problems with using SpinFire Ultimate it may become necessary to uninstall and re-install the application to resolve or identify the issue. You will need Administrator rights on your Windows machine to do this.

Start Menu > Control Panel > Programs > Programs and Features

Highlight "Actify SpinFire Ultimate" and then click "Uninstall" at the top, then proceed to uninstall the application.

After uninstalling SpinFire Ultimate, you will need to manully delete the following folders/files if they exist:

C:\ProgramData\Actify\SpinFire11
C:\Users\user_name_here\AppData\Local\Actify\SpinFire11 - (Please Note that your user specified settings and customised Materials list are saved here)
C:\Users\user_name_here\AppData\Roaming\Actify\SpinFire11
C:\Users\user_name_here\AppData\Local\Temp - Empty this folder if you're experiencing installation problems.
C:\Users\user_name_here\AppData\Local\VirtualStore\ProgramData\Actify

With SpinFire now uninstalled and its folders deleted manually, you may now follow the instructions the this page to install SpinFire again. Right click the executable and use "Run as administrator" to ensure the installation is done correctly.

If the issue persists, further Diagnostics that can be down is listed below:

2. Microsoft .NET Error Checker

You can also use this Microsoft .NET Tool to see if your .NET 4.0 (Client), .NET 4.5 or later versions have any corruption issues, this will indicate to the user that they should reinstall that version of .NET.
https://blogs.msdn.microsoft.com/astebner/2008/10/13/net-framework-setup-verification-tool-users-guide/ – Information
https://msdnshared.blob.core.windows.net/media/2016/10/netfx_setupverifier_new.zip – Download link

The tool can generate a log after the .NETs have been "verified"

3. Free 3rd Party .NET version check Tool

http://www.asoft.be/prod_netver.html

Using this tool, you can check the latest .NET that your machine is using.

If you have a version prior to 4.6.2 installed we would recommend trying to install the latest 4.7.1 as it has been known to resolve any sudden corruptions of the .NET's currently installed.

if your SpinFire is suffering issues as this

4. I am unable to install or Uninstall SpinFire Ultimate

In rare instances where you are unable to Install or Uninstall SpinFire. This is due to the Windows Installer is having a problem on your Operating System. Microsoft have a provided a free application to resolve this issue:

https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

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