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Support Policy Page
Please read the support policies before admitting an issue.Getting Started: Ceetron Jira Service Desk
This document. A description on how to use the Service Desk.ResourcesRelease Notes
Link to documentation and other resources for the Ceetron Product Familythe latest release notes for the CEETRON Envision product family.
What can we help you with?
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The following notifications will be sent by our Service Desk:
Request created | When a request is created, our service desk sends a confirmation that your request was received. |
Public comment added/edited | When a comment is added/edited to the request/issue our service desk sends all the persons involved on the request a notification. |
Request resolved | When a request resolution field is set, our service desk notifies the reporter and all persons involved. This notification is sent to the reporter even if they have turned off notifications for a request. |
Status changed | When a request transitions to a status, our service desk notifies the persons involved. |
You can reply to an email ticket notification and it will attach your comment to the ticket. However, we strongly encourage you to use the Support Portal to reply to our comments on a ticket as sometimes emails can be lost.
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