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Introduction

What Is Telemetry Data Collection In HOOPS Exchange

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In order to better understand the license usage by the evaluators of HOOPS Exchange, HOOPS Native Platform and HOOPS Web Platform, some data like License key, product version and hardware identifiers are collected by HOOPS Exchange. This data is utilized to co-relate the usage of generated licenses on specific hardware.

(question) General FAQs

What is the change ?

A new dll (a3dttd.dll) has been introduced in HOOPS Exchange package. This DLL securely sends the identified data to end point in Tech soft 3D Environment.

What type of Data is collected ?

When trial license key is used to initialize HOOPS Exchange, following data is collected:

  • CPU info - The name (brand, frequency, etc …) of the CPU. 

  • All the mac addresses defined by each network element

  • License key used with product version.

No Personal information is captured or processed.

→ How Tech Soft3D will use the data ?

The collected data will be used to establish relation between license key and its usage on specific hardware.

→ What is policy to store, Process and delete the data?

Typically the data is stored securely in Tech soft 3D environment and will be used during audit cycles. All data will be erased after that. Data is not shared with any third party or vendor. Tech Soft 3D reserves the right to retain the data for a longer period of time if necessary.

→ How am I impacted ?

If you are using a Perpetual long term license, No impact is expected.

If you are using a 60 day trial license, the a3dttd.dll needs to be present in order to successfully initialize HOOPS Exchange.

→ I am not able to use the toolkit ?

There could be many reasons for that, but in context of this change -

  • Check if you are using a 60-day trial license.

  • If so please make sure that a3dttd.dll is part of the package / bin folder.

  • If you are behind a proxy and can not determine the reason of the failure - Please reach out to our support team with info request

→ I have more Question about this -

Please reach out to our support team with info request. or talk to one of our consulting Engineers