Extract your machine's Diagnostics File (DXDIAG)
Press the Windows Button bottom left of the server, then Click the Magnifying Glass top right of your screen.
- Key in "dxdiag" as shown above and press enter.
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on your keyboard or click the start button and type in dxdiag as shown below. This will bring up the direct x diagnostics program which collects most of of your hardware specification information.
Once the program has opened select the "Save all information" button on the lower right
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and save this to your desktop
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Attach the dxdiag file to your Support Ticket.
