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When importing a 3D-PDF file, HOOPS returns an error.
Solution
The 3D-PDF is protected:
HOOPS Exchange can’t import a 3D-PDF if it is password protected : HOOPS Exchange, PDF Reader specifications
To check if a PDF is protected:
Open the PDF in Adobe Acrobat.
Look at the window title bar, and search for the mention
(PROTECTED)
The 3D data are corrupted:
Open the 3D-PDF file in Adobe Acrobat. If the 3D can’t be displayed, the data are corrupted.
HOOPS Exchange won’t be able to import these data.
The 3D-PDF is working correctly in Acrobat and is not protected:
Please report the issue to Tech Soft 3D support.
Explain which error you are getting
Indicate HOOPS Exchange version
Attach the PDF file
If it is known, please mention which software was used to create the 3D PDF file
If it is possible, please share the original 3D file use to create the 3D PDF file
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Check out our forum post for the solution.
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