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An important part of our relationship with you is responding to your technical inquiries. These can be bug reports, feature requests or simple usage questions. Please find below details on the best ways to engage with us on these technical queries. It’s generally more efficient for everyone to use our support portal but if that is proving difficult feel free to call us directly at our offices or just sending send an email.
Method of contact
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When you require technical assistance, we encourage you to submit the information via our Online Support Portal, located at:
https://techsoft3d.atlassian.net/servicedesk/customer/portal/18
If you are accessing the site for the first time click on the link, Forgot Password, and you will be sent your initial password. After logging in, select the appropriate submission form to “Report a bug”, “Ask a question” or “Suggest a new feature”.
An ID will be associated to your request and included in the subject line of related emails, and be displayed in the following format: SDC-xxxxx Issue Summary.
Please include the issue ID (and maintain its original formatting) in the subject of any further correspondence on the matter. You can also use the support portal to track the status of your issues, submit test files, etc.
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