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Our Support Portal allows you to upload files up to 50 MB. For files larger than that you can use our FTP secure file sharing server. Here are the details on how to connect to our FTP server.
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When prompted for a username, enter ‘anonymous’, no password is needed
Change directory to ‘incoming’ – cd incoming
To transfer the file in binary mode type – bin
Upload files to this directory using the command ‘put ‘.
The message “Transfer complete” indicates the file was successfully uploaded.
Type ‘quit’ to end the ftp session in a browser.
Register for a new account using your email address.
Review Create a File Link to learn how to generate file links to share with Tech Soft 3D Support.
Once you have generated a file link you can copy and paste it into your support ticket.
Support Processes
The following steps outline the standard process for requesting and obtaining support assistance:
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