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When you require technical assistance, we encourage you to submit the information via our Online Support Portal, located at:
https://techsoft3d.atlassian.net/servicedesk/customer/portalsportal/18
If you are accessing the site for the first time click on the link, Forgot Password, and you will be sent your initial password. After logging in, select the appropriate submission form to “Report a bug”, “Ask a question” or “Suggest a new feature”.
An ID will be associated to your request and included in the subject line of related emails, and be displayed in the following format: SDC-xxxxx Issue Summary.
Please include the issue ID (and maintain its original formatting) in the subject of any further correspondence on the matter. You can also use the support portal to track the status of your issues, submit test files, etc.
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The support@ceetron.com email adresse will be kept for legacy products. We strongly encourage you to use our new Online Support Portal to review your issues and report new ones. This will help ensure all the required information is provided which will result in quicker resolution times.
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